**Please always keep your email, phone, and delivery address updated. Please note that, you will receive an SMS or email notification containing the Tracking Number after your order is dispatched. If you have already settled your order payment, you can ignore this message. After we receive your payment, we will dispatch your order. If you have any payment balance/ order dues remaining, you will need to settle the balance in full within agreed 90 days/ 180 days timeframe, so that we can package and send the product to your delivery address. When your order is ready, you will receive an SMS or email notification about the arrival of your product. If your order was from UK stock or In Transit stock, you will have to wait until your order arrives in Malaysia. If your order was from ready stock, we will dispatch your order within 2/3 working days after you have settled your payment in full. For instance, we provide free postage to Peninsular (SM), but for Sabah and Sarawak (SS) and Labuan, there will be specific charges according to the quantity and weight of the products. If you receive a refund, the cost of return shipping will be deducted from your refund.Our delivery charges vary from region to region. You will be responsible for paying for your own shipping costs for returning your item. If you are approved, then your refund will be processed, 5% restocking fee will apply and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it with tags still attached. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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